RETURN POLICY & SHIPPING
Our policy lasts 7 days.
* All sale items, items purchased with a promo code are not eligible for return/exchange.
* For your item to be eligible for return, the return item must be postmarked within 7 days of the delivery date.
* White items, wool items, fur items, silk items, cashmere items, leather items including bags and shoes, preorder items are not eligible for return/exchange
* No return, no exchange available for international orders. (Outside the US)
To be eligible for a return,
your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-2 business days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@another20.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
Shipping
US : Free Shipping on All US Orders
CANADA & KOREA : Free Shipping over $200
Canada Flat Rate : $25(UPS)
Korea Flat Rate : $15(CJ 대한통운)
Rest of World : Free Shipping over $600
Flat Rate Express International Shipping $38 (UPS or DHL)
Flat Rate Express International Shipping $38 (UPS or DHL)
We ship to most countries in Asia and Europe. Please contact us for more info.
To return your product, contact us at contact@another20.com
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
International Shipping
Orders shipped outside of the United States, may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; We have no control over these charges.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
